1. Linen&Lifestyle offers a courier method of delivery of your Goods to you via a Physical Address
2. Free Delivery applies to Major City Centres only e.g. Johannesburg CBD, Cape Town CBD, Durban CBD etc.
2.1. Where deliveries are in outlying areas a surcharge will apply to you and will be communicated to you accordingly
3. On acceptance of your order, Linen&Lifestyle will deliver the Goods to you as soon as reasonably possible, we endeavour to deliver between 4-6 Working Days (Excluding Weekends and Public Holidays) on receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period for any valid reason, you may elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you the purchase price.
3.1. Please note that this excludes Furniture which can take between 2-6 weeks depending on the manufacturing process.
4. Linen&Lifestyle’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order.
Linen&Lifestyle is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
Cancellation and Refund Policy
Cancellation of a Laybuy
• Customer to use the deposit for any in-store purchase
i. Within a 30Day Period, Full deposit will be returned to purchase any item in store
ii. Exceeding a 30Day Period, Deposit will be returned minus the Penalty Fee (10%Cancellation/Holding/Storage/Penalty or Monetary Loss Fee will be charged) to purchase any item in-store
Refund of a Laybuy Deposit
• Within 60Days, Deposit will be returned minus the Penalty Fee (10% Cancellation/Holding/Storage/Penalty or Monetary Loss Fee will be charged)
• After 90 Days Laybuy goods will be returned to the shop floor and a 30% Cancellation/Holding/Storage/Penalty or Monetary Loss Fee will be charged
Refunds of Special Orders
• Within 24hours,30% Cancellation/Penalty Fee will be applicable
• Within the stock holding limit of the store,30% Cancellation/Penalty Fee will be applicable
• Above the stock holding limit of the store, No Cancellation or Refund will be entertained
Refund of Specially Manufactured Orders
• No Refunds or Cancellations will be entertained whatsoever
• NO REFUNDS
• EXCHANGES GLADLY ACCEPTED
• GOODS MUST BE RETURNED WITHIN SEVEN DAYS IN IT’S ORIGINAL PACKAGING ACCOMPANIED BY A TILL SLIP